Shipping & Returns
Products are generally shipped within 12-15 working days.
All orders are custom made and not returnable.
All prices include shipping and packaging*
*applicable only for shipping in India .
Your product is eligible for return or exchange only if:
1. You have received an incorrect product/different from what you placed an order for
2. The product is damaged/has any manufacturing defect.
Customised products purchased can not be returned or exchanged. They can only be restored or altered depending on the (physical) limitations of the product at a pre-decided cost which will be shared once the request of alteration/restoration is raised with us over email at firstname.lastname@example.org
If the garment does not have the allowance enough for alterations or if there are any other restrictions related to restoration or alteration, the company holds the right to deny the request of alteration or restoration.
Products purchased on sale/discount can not be returned or exchanged.
If eligible, you will have to notify us about returns within 48 hours from the time of delivery.
We will issue a refund only once the received product has undergone our quality check.
Returned items must not be worn, washed or altered and should have all the tags intact. Richa Khemka Label holds the right to refuse any return if the product does not comply with the above.
Refunds/exchange will be initiated within 15-30 days of receiving the products. Products purchased on sale/or discount cannot be returned or exchanged and no refund requests will be accepted.
Once placed and confirmed by us, the order cannot be cancelled/refunded unless the above reasons apply.
Richa Khemka Label holds every right to cancel an order, at any point of time for any reason whatsoever, in which case, a refund will be issued to the customer. The time taken for the refunded amount to reflect in your account will vary according to your bank/geographical location.
Products purchased on sale can not be requested for cancellation.